Support & questions
Contact GoMatch
The fastest way to reach the GoMatch team is email: [email protected]. Every message is read and answered by email — here is how to make yours easy to act on.
What We Can Help With
Email support covers account access and sign-in problems, billing and wallet or VIP questions, technical issues with matching or video, privacy requests like data access or deletion, and follow-ups on reports you have already filed in the app.
Write to [email protected] and a team member will reply by email. For the legal fine print around your data, the privacy policy and terms of service are the reference documents.
Account & Sign-In
Locked out, verification issues, or settings that will not stick.
Billing, Wallet & VIP
Questions about charges, balances, or premium features.
Technical Trouble
Camera, microphone, or matching problems — include your device and browser.
What to Include in Your Message
Your Account Email
Write from — or clearly state — the email address linked to your GoMatch account, so the team can find you without a guessing game.
Device and Browser
"iPhone 15, Safari" or "Windows laptop, Chrome" narrows technical issues dramatically. Include versions if you know them.
What Happened, Step by Step
What you did, what you expected, and what actually happened. Screenshots help for anything visual.
Reporting Another User? Start In-App.
If someone's behavior during a match is the problem, the right tool is the report option inside the app — it attaches the context the moderation team needs, and it works even after you have left the conversation. Email support can follow up on an existing report, but the first step happens in the product.
The safety page covers leaving a match, reporting, and protecting your own information in more detail.